Terms &
Conditions

Introduction

Sale of physical goods.

These terms and conditions apply to consumer-purchased goods at www.commedeux.com owned and run by:

Telephone: +45 9388 9309 (between 10-15 on weekdays)

E-mail: hello@commedeux.com

CVR/VAT no.: 44954206

Submission of order

An order placed on Comme Deux's webshop is binding for both parties when the customer receives an order confirmation.

Customers are responsible for ensuring that the delivery and contact information provided when placing an order is correct. If you discover an error in your order details, please contact us as soon as possible at hello@commedeux.com. We will do our best to assist you, although we cannot guarantee that changes can be made once the order has been processed or dispatched.

Payment terms

We accept the following forms of payment: VISA, MasterCard, MobilePay, Google Pay, Apple Pay.

When paying with Mastercard Debit, the total amount will be reserved in accordance with the terms outlined by your card issuer until we either accept or decline payment.

The total amount will be deducted when the item is shipped.

All amounts are in DKK (Danish Kroner) and include VAT.

Delivery

We aim to deliver ordered item(s) within 3-5 working days after placing your order.

We offer the following forms of delivery: GLS Pakkeshop and GLS Hjemmelevering.

We offer free delivery to parcel shops in Denmark for purchases over DKK 398.

Cancellation & Returns

You have the right to withdraw from your purchase without giving any reason within 14 days of receiving your order. You must notify us of your decision to withdraw within this period. You can do so by sending an email to hello@commedeux.com or by using the standard withdrawal form.

If you have purchased several items in one order, you may choose to withdraw from the purchase of some or all of the items.

If you withdraw from the entire purchase, we will refund the original standard delivery costs. If you only return part of your order, the original delivery costs will not be refunded.

Once you have notified us that you wish to withdraw from your purchase, you have a further 14 days to return the item(s) to us.

You must pay the costs of returning the item(s) yourself. Items cannot be returned cash on delivery or in person.

You cannot withdraw from your purchase simply by refusing to accept delivery or failing to collect your parcel. You must notify us of your decision to withdraw.

We will refund your payment without undue delay and no later than 14 days after receiving your notification of withdrawal. However, we may withhold the refund until we have received the returned item(s) or until you have provided documentation showing that the item(s) have been returned, whichever occurs first.

Refunds will be made using the same payment method used for the original purchase, unless otherwise expressly agreed.

Please return the item(s) to:

We only accept returns sent directly to the above address. Returns cannot be delivered in person.

Important: Please remember to include the packing slip that came with your original order. This helps us identify and process your return.

We recommend obtaining a receipt as proof of shipment and keeping your tracking information until we have confirmed receipt of your return.

You are responsible for the item(s) and bear the risk of loss or damage during return shipment until they have been received by us.

The condition of returned item(s)

You are only liable for any reduction in the value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We recommend returning goods in their original packaging, where possible. Missing or damaged packaging may result in a reduction in the value of the goods if it affects their resale value. Any such reduction will be assessed on a case-by-case basis.

Cosmetic Products and Hygiene Seals

For hygiene and health protection reasons, the right of withdrawal does not apply to sealed cosmetic products that are unsuitable for return once their seal has been broken after delivery.

If the seal on such products has been broken, you will lose your right of withdrawal for those products.

This exception only applies to products that meet the legal requirements for this exemption.

Please ensure that returned items are securely packaged to prevent damage during transport. You bear the risk of loss or damage during return shipment until the items have been received by us.

We recommend keeping your shipping receipt and tracking information until we have confirmed receipt of your return.

Right of Complaint

If you purchase a product with a defect or deficiency, the Danish Sale of Goods Act applies. You have the right to make a complaint about defects for up to 24 months from the date of delivery.

If you wish to make a complaint, please contact us by email at hello@commedeux.com. Please include your original order number, contact details and as much information as possible about the issue. We may also ask you to provide photos or other documentation to help us assess the complaint.

If the product needs to be returned for assessment, it must be sent to:

Please ensure that the product is securely packaged when returned. We recommend keeping your shipping receipt and tracking information.

You must notify us of any defects within a reasonable time after discovering them. If you notify us within two months of discovering the defect, your complaint will always be considered timely.

If your complaint is justified, we will cover the reasonable costs of returning the product.

If you discover a potential defect in a cosmetic product, we recommend that you stop using it and contact us so that we can assess the issue properly.

If we are unable to resolve your complaint, you may submit it to the Danish Centre for Complaint Resolution via the Complaint Portal at https://kpo.naevneneshus.dk, provided that the applicable conditions are met.

We always encourage you to contact us first so that we can try to find a satisfactory solution.

Standard cancellation form

(This form is completed and returned only if the right of withdrawal is exercised) use the form below: