Frequently Asked Questions
Shipping & Returns
Does Comme Deux ship to my country?
️We ship to addresses within Denmark, Sweden, Norway, Finland, Netherlands, Belgium, Germany, Austria and Switzerland..
For all you guys not here - we’re working on getting to you soon, hold tight ❤️
How much does shipping cost?
️If you make an order under our free shipping threshold, then the cost of shipping will depend on your shipping location and with which currency you shop.
Shipping to Denmark: 39 DKK
Shipping to Sweden: 55 SEK
Shipping to Norway: 50 NOK
Shipping to DACH & Benelux €7.50
How long will it take for me to get my order?
️Your order should be with you in 3 to 7 business days. If you’re still waiting, send us an email with your order number at [email protected] and we’ll help you.
How has COVID-19 changed your shipping times?
️Right now, our amazing warehouse team is still working on a normal schedule. If it changes, we’ll keep you updated.
Which shipping options does Comme Deux offer?
️To Denmark: We ship with DAO to your home address
To Sweden: We ship with DHL
To Norway: We ship with HeltHejm
To DACH & Benelux: We ship with UPS
Can I ship to a pick up point or a store?
️Right now, we only offer delivery to a home address.
How can I track my order?
️Once your order has been sent, you will receive a confirmation email with your tracking link. If you still haven’t received it, send us an email with your order number at [email protected] and we’ll make sure to help you.
Can I shop in my local currency?
️Right now, we sell in the following currencies: DKK, EUR, SEK & NOK
I placed an order, but I did not get an order confirmation. Help!
️If you have already checked your spam folder, then send us an email at [email protected] and we’ll help you.
What is your return policy? And how do I return my product?
️It’s simple. If you don’t like something, you can return it for free. We’ll give you a full refund as part of our Full Satisfaction Money Back Guarantee program. See more information about the program here. If you want to return something from your order, simply send us an email at [email protected] and we’ll be happy to help you.
My order arrived broken, incomplete or damaged. What should I do?
️Accidents happen, even with secure packaging and triple checking. If your new Comme Deux order arrives already broken or incomplete, simply snap a photo and send us an email at [email protected] We’ll be happy to help you.
About Comme Deux Products
Does Comme Deux test its products on animals?
Absolutely not. Firstly because we don’t believe in that. Secondly, because we follow a strict EU regulation which bans animal testing for cosmetic products.
Are Comme Deux products vegan?
️Yes - all Comme Deux products are vegan.
Where are Comme Deux products made?
We make our products in the best factories in the EU, mostly in Italy.
Does Comme Deux use parabens?
️No we don’t! There are so many great alternatives to keeping our products well preserved.
Do Comme Deux products contain perfume?
️No. Our skincare and makeup products are all perfume-free.
Does Comme Deux use natural ingredients?
️Yes, we do! Mother Nature is actually our greatest inspiration. We are transparent about all the key ingredients in our products. Just visit any product page for more information or send us an email at [email protected] if you have more detailed questions.
I have sensitive skin. Is Comme Deux safe for me?
️All skin is different, and there are never any guarantees that a product will be perfect for you. That said, all of our products are all perfume-free, gently formulated and we go to great lengths to use effective and high quality ingredients. Before using a new product, we would recommend that you patch test it first, to test for skin reactions. And remember: we trust in you like you trust in us. So if it doesn’t work out, we’ll give you a full refund under our Full Satisfaction Money Back Guarantee program. See more information here.
Are Comme Deux products allergy-friendly?
️Perfume is one of the biggest triggers to allergy! All Comme Deux products are perfume-free and gently formulated and we go to great lengths to use effective and high quality ingredients. But, with skin there are never any guarantees that a product will be perfect for you. Before using a new product, we would recommend that you patch test it first, to test for skin reactions. And remember: we trust in you like you trust in us. So if it doesn’t work out, we’ll give you a full refund under our Full Satisfaction Money Back Guarantee program. See more information here.
Are Comme Deux products certified sustainable or eco-friendly?
️No - we do not have official certifications. We believe it’s common sense to care for our planet and the people and animals on it. The product packaging is FSC certified and our formulations are vegan-friendly and contain plant-based or natural ingredients in perfect unison with evidence-strong synthetic ingredients. This combination is to guarantee products that really work - and are safe. This is just the beginning though, and we have a lot of goals and milestones to reach.
Can I mix Comme Deux products?
️️Absolutely. We love uncomplicated products that do more. So, we have specifically made our products so that you can mix them up and/or use them to boost the effects of your other favourite products.
Getting in Touch
How can I contact you?
️For all inquiries, send us an email at [email protected], or message us on Instagram or Facebook. We’ll get back to you as soon as possible.
Where can I buy Comme Deux?
️You can shop our products here on commedeux.com. If you’d prefer another way, no problem. We’re also available with our selected retailers. Find the full list here.
I am an influencer and I’d like to collaborate. How can I get started?
️Yay, how exciting! If you’d like to work with us, send us an email at [email protected] with a few details about yourself, why you’d like to work with us, and what kind of collaboration you have in mind.
How can I apply to a role at Comme Deux?
️We’re always on the lookout for great people to join our team. Check out our open positions on the site of our sister brand, Goodiebox here. If you don’t see something that is interesting to you, feel free to also send us an email at [email protected] with your CV and a brief introduction.
I want to co-create a product or ask you to address a specific topic. Where can I do that?
️️We’ve been co-created from the beginning, so we love hearing from you. You can ask us anything (really, anything) here.
About Comme Deux
Where is Comme Deux based?
We’re based in Copenhagen, Denmark.
Where does your name come from?
️We wanted a name that reflects our aim to co-create everything with our community. Comme Deux means “like two” in French. It sounds cute and reminds us that everything we do is with you guys.